Comments & Enquiries
Excellent Customer Service is important to Council and one of the reasons why strategically a Customer Service and Communication Strategy was adopted on 13 march 2007. This outlines a number of steps Council will take to meet the certification required under the International Customer Service Standard.
On 1 November 2005 Council adopted a Complaints Policy which aims to define what a complaint is and how Council will deal with it.
The policy outlines a process where complainants who are dissatisfied with their initial contact with Council, are provided with satisfactory alternative means of resolving their issue. This serves to ensure that the complaint is dealt with fairly and impartially and to strive to resolve disputes between the Council and complainants without the need for the complainant to make representations directly to external agencies such as the NSW Ombudsman, the Minister for Local Government or the Independent Commission Against Corruption (ICAC). Referral to an external agency is viewed as an action of last resort.
We hope that you continue to have good interactions with Council and its staff and if not, we endeavour to resolve the situation as quickly as possible with the minimum of fuss. Council is continuously improving its customer service tools and skills and welcomes your input into this process. Thank you.
General Enquiry / Comment / Complaint Form - Published: 29 Apr 2005
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