Council is committed to providing our customers with reliable and responsive service.
A Customer Service Charter and Customer Contact & Service Standards have been adopted to advise customers of the level of service they can expect from us.
Customer Service Charter
The Customer Service Charter details what level of service the customer can expect when they interact with us and encourages customers to provide feedback about Council’s customer service performance.
Customer Contact & Service Standards
The Customer Contact & Service Standards advises customers about the time frames by which we endeavour to respond to your request, and the level of service you would expect to receive.
Complaints Handling Guide
This guide outlines the complaints handling process - lodging a complaint, the investigation process and the outcome of your complaint.
The Complaints Policy aims to ensure that complaints are dealt with fairly and impartially and that wherever possible complaints can be resolved quickly.
If we are not meeting our defined service standards please contact our Customer Services Manager on (02) 4560 4597.
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