Flood Waste Collection Form

To be eligible for free Flood Waste Collection, you will need to be a Hawkesbury resident whose residential property or business has been impacted by the rising flood waters. Residents or businesses whose properties were impacted by stormwater are not eligible for flood waste collection and will need to contact their insurance company for assistance.

If you are an eligible resident or business, please fill out the online form below. If you have difficulty in completing this form, please call our Customer Service Centre on (02) 4560 4444 during business hours.

Once submitted, your request will be reviewed by our staff, and you will receive an email to advise your eligibility and collection details.

Please select one of the following:
Please contact Customer Service on (02) 4560 4444 if you do not have an email address
(Only property number or unit number is accepted).
Is your Postal Address same as above property address?
Clean Up Details
Is the waste hazardous? *
Do you consent for your details to be registered on our Flood Recovery Register and for your details to be shared with other authorised agencies involved in the Recovery?
Were you also affected by: *

This information will be stored securely in Council’s Records Management System, and will be used in accordance with the requirements of the NSW Privacy and Personal Information Protection Act 1998. In order to request access to or modify this information, contact our Customer Service Team on (02) 4560 4444.

Make sure you accurately enter the security key. Keys are case-sensitive.

Security key

Can't read the security key? Click here to get a new key

Important note:

Property owners with large or hazardous flood debris can make a request for support through the Service NSW website here.

The State Government has appointed MRA Consulting Group (MRA) to manage this program. MRA will assess private land clean-up requests submitted via the Service NSW website. Those requesting support will be able to contact MRA if they have any questions at

The collection of green waste left over by the flood is not covered by an EPA-managed program.

Information on what clean ups are eligible is included in the revised program guidelines available here.

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