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Other Assistance Form

Please do NOT use this form for Flood Waste Collection but rather click here to access the Flood Waste Collection Request form.

Your request will be assessed to ensure you are in a flood affected area.

Please read the following carefully before lodging this form.

It is likely that the type of assistance you require is not provided by the Recovery Team at Council but is accessed through one of the services below.  To connect with assistance in the fastest way, please contact services directly.

WHERE ARE THE RECOVERY CENTRES?

Details are available here

HOW CAN I BE UPDATED AS ADDITIONAL SUPPORT BECOMES AVAILABLE?

It is important to register for regular Recovery Updates here

WHERE CAN I GET SOME FINANCIAL ASSISTANCE?

Service NSW provide a one stop shop for people and businesses to access all available recovery services. You can call 13 77 88 or visit www.service.nsw.gov.au/floods to access the assistance currently available.  You can book an appointment with a local Flood Recovery Customer Care specialist by calling 13 77 88.

WHAT HELP IS AVAILABLE FOR PRIMARY PRODUCERS and NOT FOR PROFIT ORGANISATIONS?

A range of assistance is available for primary producers, non profit organisations, landholders and small business operators through the Rural Assistance Authority https://www.raa.nsw.gov.au or by calling 1800 678 593

Rural Aid also supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance.  faa.ruralaid.org.au/ or call 1300 327 624.

WHAT HELP CAN I GET IF MY SMALL BUSINESS HAS BEEN IMPACTED?

The NSW Small Business Commissioner has support services for small business owners who have suffered direct damage to their assets or loss of income following flooding. https://www.smallbusiness.nsw.gov.au/get-help/featured/nsw-small-business-storms-and-flood-support or call 1300 795 534

I NEED SOME HELP WITH MAKING AN INSURANCE CLAIM OR DEALING WITH MY INSURANCE COMPANY!

For advice on making an insurance claim, visit www.insurancecouncil.com.au/(External link) or phone the ICA hotline on 1800 734 621.

I NEED SOME LEGAL ADVICE RELATED TO THE FLOOD!

Legal Aid can help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help(External link) or phone 1800 801 529

WHO CAN HELP WITH STOCK AND ANIMALS?

For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) provide assistance to landholders and communities with animal welfare-related issues resulting from the floods

WHO CAN I TALK TO ABOUT MINE OR SOMEONE I KNOWS MENTAL HEALTH AND WELLBEING?

For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.

I REALLY WANT SOME LOCAL PRACTICAL HELP!

  • Peppercorn Recovery Support Service: Peppercorn RSS provide a range of Flood Recovery Support services including information, emotional support, support to coordinate services and assistance to connect with other services. Phone: 02 4587 0225 or 02 4587 0222 or email rss@peppercorn.org.au
  • Winmalee Neighbourhood Centre Disaster Recovery: Providing practical and financial assistance (includes vouchers, assistance with utilities and No Interest Loans). Phone: 02 4754 4050 or admin@winmaleeneighbourhoodcentre.com.au
  • Salvos National Recovery Services: Assistance with spiritual, practical needs and goods. Phone: 1300 662 217 or visit salvationarmy.org.au
  • Money Care Financial advisors are able to support you if you are struggling financially. This link will allow you to find that support www.fcan.org.au If you need immediate emergency relief, please call the Salvos Assessment Line (SAL) on 1300 371 288
  • Department of Primary Industries (DPI): DPI Recovery Support for Primary Producers: Jamie 0407 910 221 or email jamie.perry-meijer@dpi.nsw.gov.au
  • Catholic Care Social Services: Providing community-based services and emergency support. Phone: 8843 2545 or email springwood@ccss.org.au
  • Council Community Recovery Team: Providing Community Support and Information.  Call (02) 4560 4444 or email hubs@hawkesbury.nsw.gov.au
  • Council Community Hubs Team: Providing face to face support at Bilpin, Colo Heights, Wilberforce and St Albans per schedule at yourhawkesbury-yoursay.com.au/hch (02) 4560 4444 or email hubs@hawkesbury.nsw.gov.au
  • Hawkesbury Landcare Network: Providing support to affected properties including advice on post-disaster land management and conservation. Phone: Katherine 0410616139 or email landcare@hrcc.nsw.gov.au
  • NSW Health Bushfire and COVID 19 Trauma Recovery Team: Supporting your emotional wellbeing. Phone: Ross Jamieson 0429 011 134 ross.jamieson@health.nsw.gov.au
  • Rural Mental Health Coordinator NBMLHD RAMHP: Information, support and referral for mental health and wellbeing Phone: Sonia 0448 125 676 or email sonia.cox@health.nsw.gov.au or visit www.ramhp.com.au . In an emergency, please call 000 or the Mental Health Line on 1800 011 511
  • Step by Step Wellbeing Services: Wellbeing Counsellor Nicole 0490 670 682. Providing practical, emotional and holistic support for the whole family. stepbystep@gatewayfamilyservices.org.au
  • Nepean Blue Mountains Primary Health Network: Psychological Therapy Services: Up to 10 free sessions with a professional are available for people affected by disasters. Talk to your GP or visit www.nbmphn.com.au

If your need for assistance is not able to be addressed by any of the above, please complete the following and someone from our Community Recovery Team will be in touch as soon as possible.

Please contact customer service via phone if you do not have an email address.
Is your Postal Address same as above property address?
Do you consent for this information to be shared with other authorised organisations involved in the Recovery?
Do you consent to being emailed regular Recovery Updates?

This information will be stored securely in Council’s Records Management System, and will be used in accordance with the requirements of the NSW Privacy and Personal Information Protection Act 1998. In order to request access to or modify this information, contact our Customer Service Team on 4560 4444.

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