Please do NOT use this form for Flood Waste Collection but rather click here to access the Flood Waste Collection Request form.
Your request will be assessed to ensure you are in a flood affected area.
Please read the following carefully before lodging this form.
It is likely that the type of assistance you require is not provided by the Recovery Team at Council but is accessed through one of the services below. To connect with assistance in the fastest way, please contact services directly.
WHERE ARE THE RECOVERY CENTRES?
Details are available here
HOW CAN I BE UPDATED AS ADDITIONAL SUPPORT BECOMES AVAILABLE?
It is important to register for regular Recovery Updates here
WHERE CAN I GET SOME FINANCIAL ASSISTANCE?
Service NSW provide a one stop shop for people and businesses to access all available recovery services. You can call 13 77 88 or visit www.service.nsw.gov.au/floods to access the assistance currently available. You can book an appointment with a local Flood Recovery Customer Care specialist by calling 13 77 88.
WHAT HELP IS AVAILABLE FOR PRIMARY PRODUCERS and NOT FOR PROFIT ORGANISATIONS?
A range of assistance is available for primary producers, non profit organisations, landholders and small business operators through the Rural Assistance Authority https://www.raa.nsw.gov.au or by calling 1800 678 593
Rural Aid also supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance. faa.ruralaid.org.au/ or call 1300 327 624.
WHAT HELP CAN I GET IF MY SMALL BUSINESS HAS BEEN IMPACTED?
The NSW Small Business Commissioner has support services for small business owners who have suffered direct damage to their assets or loss of income following flooding. https://www.smallbusiness.nsw.gov.au/get-help/featured/nsw-small-business-storms-and-flood-support or call 1300 795 534
I NEED SOME HELP WITH MAKING AN INSURANCE CLAIM OR DEALING WITH MY INSURANCE COMPANY!
For advice on making an insurance claim, visit www.insurancecouncil.com.au/(External link) or phone the ICA hotline on 1800 734 621.
I NEED SOME LEGAL ADVICE RELATED TO THE FLOOD!
Legal Aid can help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help(External link) or phone 1800 801 529
WHO CAN HELP WITH STOCK AND ANIMALS?
For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) provide assistance to landholders and communities with animal welfare-related issues resulting from the floods
WHO CAN I TALK TO ABOUT MINE OR SOMEONE I KNOWS MENTAL HEALTH AND WELLBEING?
For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
If your need for assistance is not able to be addressed by any of the above, please complete the following and someone from our Community Recovery Team will be in touch as soon as possible.
This information will be stored securely in Council’s Records Management System, and will be used in accordance with the requirements of the NSW Privacy and Personal Information Protection Act 1998. In order to request access to or modify this information, contact our Customer Service Team on 4560 4444.
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Council acknowledges the Darug and Darkinjung people as the Traditional Owners and Custodians of the Hawkesbury and pays respect to Elders past, present and emerging.
366 George Street, Windsor NSW 2756
(02) 4560 4444