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Local recovery support services

Recovering from the impact of fires and flooding can take time. There are a range of local Recovery Services available to support you. What they offer and their contact details are listed. Please don’t hesitate to reach out if you need a hand or to just to have a chat.

Who your local support services are:

Peppercorn Recovery Support Service: Peppercorn RSS provide a range of Flood Recovery Support services including information, emotional support, support to coordinate services and assistance to connect with other services. Phone: 02 4587 0225 or 02 4587 0222 or email rss@peppercorn.org.au

Winmalee Neighbourhood Centre Disaster Recovery: Providing practical and financial assistance (includes vouchers, assistance with utilities and No Interest Loans). Phone: 02 4754 4050 or admin@winmaleeneighbourhoodcentre.com.au

Salvos National Recovery Services: Assistance with spiritual, practical needs and goods. Phone: 1300 662 217 or visit salvationarmy.org.au. The Freedom centre Penrith and Lethbridge park at 2/54 Henry St Penrith  or Bougainville Rd, Lethbridge Park 2770 offers small food hampers, eftpos cards for food and clothing, and support for electricity, water and gas bills. Call 1300 371 288 for more information.

Money Care Financial advisors can support you if you are struggling financially. This link will allow you to find that support www.fcan.org.au If you need immediate emergency relief, please call the Salvos Assessment Line (SAL) on 1300 371 288

Australian Red Cross Community Recovery: Public Information and Inquiry Centre (PIIC) in NSW to provide accurate, up-to-date general information to the public, and to also answer inquiries regarding the flood events which have impacted on the community 1800 227 228.

Red Cross has a range of support resources online here at https://www.redcross.org.au/emergencies/

Department of Primary Industries (DPI): DPI Recovery Support for Primary Producers: flood.recovery@dpi.nsw.gov.au, 0448 077 684

The Rural Financial Counselling Service aims to assist eligible Primary Producers who are suffering financial hardship to identify options to assist with recovery now and resilience in the future through ongoing free, confidential and impartial support from a Rural Financial Counsellor. 0458 222 216

Rural Business Support (part for RFCS) assists eligible small businesses impacted by disasters to understand their financial position, identify options and implement plans.  RBS can  help with accessing grants and negotiating with creditors. Alana 0428 098 841 alana@rfcsnr.org.au

Catholic Care Social Services: Providing community-based services and emergency support. Phone: 8843 2545 or email springwood@ccss.org.au

Council Community Recovery Team: Providing Community Support and Information. Call 4560 4444 or email hubs@hawkesbury.nsw.gov.au

Council Community Hubs Team: Providing face to face support at Bilpin, Colo Heights, Wilberforce, and St Albans per schedule at http://www.yourhawkesbury-yoursay.com.au/hch 4560 4444 or email hubs@hawkesbury.nsw.gov.au

Hawkesbury Landcare Network: Providing support to affected properties including advice on post- disaster land management and conservation. Phone: Katherine 0410616139 or

email landcare@hrcc.nsw.gov.au

NSW Health Bushfire and COVID 19 Trauma Recovery Team: Supporting your emotional wellbeing. Phone: Ross Jamieson 0429 011 134 ross.jamieson@health.nsw.gov.au

or Monica on 4560 4100.

Rural Mental Health Coordinator NBMLHD RAMHP: Information, support and referral for mental health and wellbeing Phone: Sonia 0448 125 676 or email sonia.cox@health.nsw.gov.au or visit www.ramhp.com.au . In an emergency, please call 000 or the Mental Health Line on 1800 011 511

Step by Step Wellbeing Services: Qualified Counsellors Nicole 0490 670 682 or Megan 0490 676 269 Providing wellbeing, emotional and holistic support for the whole family. stepbystep@gatewayfamilyservices.org.au

Psychological Therapy Services for Flood Affected Areas

Floods Psychological Therapy Services are available to people who have been impacted by the ongoing flooding events in our region. You can access up to 10 free sessions per calendar year with a mental health professional by calling 1800 595 212.

No GP referral or healthcare card is needed to access this service. When you call you will speak to a trained local clinician who can refer you into the program, or to another local service such as the Hawkesbury Head to Health Pop Up. For more information go to https://nbmphn.com.au/floodmentalhealthservices

Head to Health

Penrith Centre where you can just walk-in 1:00pm - 9:30pm every day except Tuesdays (1:00pm - 5:00pm) at 111 Henry Street.  Call 1800 595 212 or go to https://nbmphn.com.au/floodmentalhealthservices for more information or to find out about the Hawkesbury Head to Health Pop Up.

RURAL AID Counselling – Help for Farmers

If you have been impacted and you or your family need someone to talk to, you can contact Rural Aid's counselling team through our new dedicated phone line.  1300 175 594 One of the counselling team will be available to talk to you between 9am to 5pm AEST Monday to Friday. Rural Aid's counselling service is free for farmers registered with Rural Aid.

Food Support Services: Local Food Support Services can be found on the Flood Information Page at Hawkesbury.nsw.gov.au or directly here https://www.hawkesbury.nsw.gov.au/emergency/flood-emergency/food-support-services If you need support to access this information call 4560 4444.

SES The SES Website here also has a range of information you may find useful ses.nsw.gov.au/disaster-tabs-header/flood/

Energy & Water Ombudsman NSW –1800 246 545 www.ewon.com.au

Free, fair, and independent assistance for customers and small business who are experiencing difficulties with their energy or water retailer or network and cannot resolve the complaint with their provider.

Business Chaplain – Offering support to business owners by helping them work through issues by being present to listen, support, encourage, assist, and care, empowering business people to seek and develop their own plans of action towards addressing their circumstances in recovery. Rob McMaster 0408 209 356 facebook.com/GWFCbusinesschaplaincy

Welfare Officer: Hawkesbury Chamber of Commerce

Windsor District Baptist Church Emergency Relief Incorporated:  Provide practical assistance for flood recovery and other disasters, (includes vouchers for Petrol, Food, Hardware and Dept store) assistance with utility bills, Electricity, Gas and Water bills.

Also operate Emergency Relief for community members finding it difficult all year round.

Contact by email: er@wdbc.org.au Contact by phone: (02) 4572 6952 or (02) 4545 2824    Tuesday to Friday 10am to 1pm.

Hawkesbury Community Outreach Services – HCOS provides various support services for community members. These include but are not limited to, face to face support, food hampers, EAPA vouchers, casework, mental health & wellbeing support, information and referral services and connection to other community organisations in the area. Based in Kurrajong (North Richmond side of the river) and can assist people during actual flood event (or other natural disasters), as well as after and ongoing. Please call 45732922 or 45731166 admin@hcos.org.au community@hcos.org.au

Vinnies For assistance with essentials – food, household items, clothing, or emotional support you can call 131812 to connect to the local Vinnies team.

Community Tech Connect - Do you need to access reliable internet, a Computer, Scanner or Printer close to home? Do you want to register online for grants or services or support like Service NSW, MyGov, Services Australia or MyAgedCare?  Or to access Recovery information and Support online?  What about to participate in online appointments or activities on zoom?

Laptops, Printing and Scanning and Wifi Internet is available for FREE community use at the at the Hawkesbury Community Hubs every week.  Staff and volunteers can assist if needed.

  • Wednesdays – Wilberforce Hall 9.30am to 2.30pm
  • Thursdays – Colo Heights Hall 9.30am to 2.30pm
  • Fridays – St Albans School of Arts Hall 9.30am to 2.30pm
  • Saturdays – Bilpin Hall 10.00am to 12 midday

Where else to get help:

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder(External link) to access the assistance currently avaIlable. You can book an appointment with a Flood Recovery Customer Care specialist by calling 13 77 88.

Rural Assistance Authority: A range of assistance is available for primary producers, non profit organisations, landholders and small business operators through the Rural Assistance Authority https://www.raa.nsw.gov.au/ or call 1800 678 593(External link)

Rural Aid supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance. Rural Aid Financial Assistance – Rural Aid Farmers Assistance(External link) or call 1300 327 624.

Insurance: For advice on making an insurance claim, visit www.insurancecouncil.com.au/(External link) or phone the ICA hotline on 1800 734 621.

Legal Aid:

Legal Aid NSW provides free legal advice at recovery centres (when operating) and over the phone, and can help with legal problems such as insurance claims and disputes, financial hardship, tenancy and residential parks, government grants eligibility, Centrelink, your rights at work and other everyday legal problems  If you prefer to speak with a lawyer over the phone, you can call 1800 801 529 between 9am and 5pm Monday to Friday.

Banking Support: Most banks have a support package in place for small business, primary producers, individuals and households that have been flood affected. Contact your bank to see if you are eligible for grants.

For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.

Agricultural and Animal Services Hotline: Contact the Agricultural and Animal Services (AAS Functional Area) Hotline on 1800 814 647

Housing Assistance : Assistance with your rental bond or rent costs for those temporarily or permanently displaced call DCJ Housing Services 1800 422 322

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