Coronavirus update (COVID-19)

Hawkesbury Library Service is open with social distancing in place. You can browse the collection, use Wifi and limited PC use is available. Library hours for Windsor Central Library are Monday to Friday 9am-7pm, Saturday 9am-1pm and Sunday 2-5pm and Richmond Branch hours are 9.30am-6pm Monday to Friday, Saturday 9am-1pm.

Welcome Back to the library

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The following changes are effective from Monday 13 July 2020.

  • What changes from 13 July to the Central Library?
    At the Hawkesbury Central Library you will be able to browse shelves and check out items using the self-checkers. There will be access to free Wi-Fi, more public computers, study rooms, study desks and seating. There will be space capacity limitations and social distancing in place for your visit.
    Reduced library hours will remain in place; Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 2-5pm. On Monday 13 July we will be opening the Central Library slightly later, at 11am. This is to make sure that the library is ready for our visitors.
  • What changes to Richmond Branch Library?
    At the Richmond Branch Library you will be able to browse shelves and check out items using the self-checkers. There will be access to free Wi-Fi, more public computers, study desks and seating. There will be space capacity limitations and social distancing in place for your visit.
    Hours will be reduced 9.30am-5pm Monday to Friday, Saturday 9am-1pm. On Monday 13 July we will be opening the Richmond Branch Library slightly later, at 10am. This is to make sure that the library is ready for our visitors.
  • Do I need to provide you with my contact details on entering the library?
    No, however you are welcome to provide voluntary contact details if you want to be contacted of a confirmed COVID-19 infection. Records are stored confidentially and securely for 28 days.
  • Will I be able to use WIFI?
    Yes, Free Wi-Fi is available from Hawkesbury Library Service.
  • Why is the Council not opening the whole Library?
    To ensure the safety of staff and library patrons the Council is phasing in services and their timings. This is in line with what many other Libraries are doing and allows Council to review its services and programs before proceeding to the next stage.
  • Am I able to access the Housebound Service?
    The housebound service has resumed. Staff are continuing to provide contactless delivery and following increased safety measures. For more information contact the Outreach Librarian on 4560 4467 during opening hours.
  • Will I still be able to access the return chutes?
    Yes, the return chutes are still in place. Library members can return items to either the Hawkesbury Central Library or Richmond Branch Library.
  • What social distancing measures do you have in place?
    There are limits in place of visitors to the Hawkesbury Central Library and Richmond Branch Library based on the Federal Government’s plan. Library staff will be a monitoring numbers of customers in the building. Social distancing markers will be in place.
  • What special provisions do you have for students?
    Students do not need to follow strict physical distancing but should follow good hygiene practices In accordance with NSW Government guidelines on schools and childcare.
  • What safety and hygiene measures are in place?
    • Hand hygiene facilities will be available
    • All hard surfaces will be regularly cleaned
    • All items loaned will be sanitized
  • Will public toilets be available?
    Yes, these will be available.
  • Can I continue to access eResources?
    Yes, the Library provides a wide variety of digital resources including e-books for borrowing, video streaming and material for children and young adult. Visit the Library website for more information.
  • I have a question about my account or about digital resources and technology can anyone help me?
    Yes, if you have questions about your library account or accessing digital resources visit either the Central Library or Branch Library or contact the library staff on 4560 4460 Monday to Friday, Saturday 9am-1pm and Sunday 2-5pm or email the library on library@hawkesbury.nsw.gov.au
  • Can I receive help with assignments and research?
    Yes, come in person or contact the library during opening hours or email library@hawkesbury.nsw.gov.au . You can also access a range of eResources by visiting the Library website.
  • When will regular library programs resume? (storytime, movies, rhyme time, knit with friends)
    From 21 July we will start to resume a weekly JP service at the Central Library. From 3 August we will resume some of the popular programs such as Knit with Friends and the Family History group. However due to visitor limitations we will continue to suspend story time and rhyme time. We hope to resume this once it is safe to do so. In the meantime visit the library website and take advantage of the different online programs such as online weekly Storytime.
  • Can I access the Reference or the Local Studies collections?
    Yes, these collections are now available. Visit the library site to access a range of eResources or contact library staff on 4560 4460 Monday to Friday, Saturday 9am-1pm and Sunday 2-5pm or email on library@hawkesbury.nsw.gov.au for assistance.
  • Will there be restrictions on numbers in the library?
    Yes, there will be limits to the numbers of people allowed at any one time and capacity numbers in different sections of the library. There is a maximum we can accommodate and still maintain safe physical distancing. Due to demand you may be asked to wait before you can enter the Library, and there may be queues in order to maintain social distancing requirements.
  • When will special events (i.e author talks) resume?
    Events are currently suspended and we hope to resume once it is safe to do so. If we offer any special online events, we will promote on social media and via our mailing list. If you want to join go to https://www.hawkesbury.nsw.gov.au/library

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