Community recovery support service launches in the Hawkesbury

Hawkesbury residents affected by the recent bushfires or other emergency events can now access a free recovery support service called Step by Step Recovery Support.

Gateway Family Services is proud to launch the service in the Hawkesbury this week, using funding from the NSW Department of Communities and Justice and additional funding from Hawkesbury City Council.

The Step by Step service was highly successful in supporting the Blue Mountains bushfire recovery after the 2013 bushfires.

The Mayor of Hawkesbury, Councillor Barry Calvert welcomed the launch of the community service.

“The Step by Step Recovery Support Service will play a key role in helping our community members get the essential support they need,” Mayor Calvert said.

“Step by Step is aiming to provide immediate emotional and social support. The service can also help community members with accessing grants, dealing with applications, insurance issues and by linking people to other recovery resources and services.

“In light of the most recent government measures to contain the spread of COVID-19, Step by Step will be working creatively to continue to stay connected with people in ways that protect their health and wellbeing.

“Step by Step will use a variety of contact methods and tools including phone, email, video calls, facetime, Facebook (including Messenger), monthly newsletters and postal mail-outs to ensure that people are able to continue to access the support and assistance they need. “

To access the Step by Step Recovery Support Service, call 0417 298 832 or email or Facebook

The service is available Monday to Saturday from 9am to 6pm.

The service is about recognising and dealing with challenging life situations, Step By Step’s Manager, Anne Crestani explained.

“We know from experience that when stress levels are high, it can really help to slow down, talk things through and take it step by step,” Ms Crestani said.

“We are here to listen; we respect your personal experience, choices and preferences.

“We want to walk alongside you, at your pace. We don’t take over or try to tell you what you should or shouldn’t do,” she said.

“We’re happy to take the time for a chat whether it’s over the phone, video chat or email just to see how you’re travelling and to discuss where we may be able to help, whether it’s practical assistance, up to date information or psychological and emotional support.”

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