Customer Service

Council is committed to providing our customers with reliable and responsive service.

A Customer Service Charter and Customer Contact & Service Standards have been adopted to advise customers of  the level of service they can expect from us.

Customer Service Charter

The Customer Service Charter details what level of  service the customer can expect when they interact with us and encourages customers to provide feedback about Council’s customer service performance.

Customer Service Charter (204 KB)

Customer Contact & Service Standards

The Customer Contact & Service Standards advises customers about the time frames by which we endeavour to respond to your request, and the level of service you would expect to receive.

Customer Service Standards (417 KB)

Complaints Handling Guide

This guide outlines the complaints handling process - lodging a complaint, the investigation process and the outcome of your complaint.

Complaints Handling Guide (193 KB)

Page ID: 160575

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