Coronavirus (COVID-19) - Updates for Hawkesbury Residents

To protect the people of NSW from the evolving COVID-19 outbreak, current stay-at-home orders are extended across all of Greater Sydney. At this time the both Libraries are closed, please check back for further updates. While you can use the 24 hour returns chutes to return items, due dates and reservation pickup dates have been extended to cater for the closure.

Joining & borrowing

Membership for Hawkesbury Library Service is free and open to anyone, even if you don't live within the Hawkesbury City Council area. Library members are able to  borrow from and return to either of our two libraries at Windsor or Richmond, and access our online resources and virtual Library 24/7.

How to join

Join online using the online form and then visit the Library to complete your membership by showing your proof of identification.

Or please visit one of our Libraries, complete an online application form and provide proof of identification with your name and current address.

If you are under 18 years you are required to come to the library with your parent/guardian in order to collect and sign for your membership card

You will be able to borrow on the day you first join if proof of address is shown. If proof of address is not provided your Library card will be posted to the address on the membership application form.

Your Library card

Your membership card is required every time you wish to borrow and to use Library equipment such as photocopying, printing and PCs.

Your Library card is your key to our eLibrary and online resources. With your Library card number you are able to access eBooks, eAudiobooks and online magazine titles, as well as online courses and databases.

Please notify the Library if you change your name, address or telephone number. If you lose your card, please contact us to have it cancelled. There is a fee for replacing a lost card.

Borrowing items

You can borrow up to 20 items for 3 weeks on each Library card.

In addition to the 20 items, 20 eBooks or eAudiobooks can be borrowed for 3 weeks, using Overdrive.

Returning items

Items can be returned to either Hawkesbury Central Library, Windsor or Richmond Branch Library

Items must be returned on time so that they are available for others to borrow

There are after-hours chutes at both libraries for returning items when the Library is closed:

  • Richmond Branch Library at front of the building
  • Hawkesbury Central Library at the drive-through laneway accessed from George Street, Windsor.
Renewing and reserving items


Items will be renewed automatically for an additional three weeks, providing they are not overdue or reserved by another Library member. This process will occur twice before items are moved to overdue.

Manual renewals can also be made using the Library catalogue, by phone on (02) 4560 4460 or in person.

To renew online you will need to login with your borrower card number and 4-digit PIN.


If the item you are wishing to borrow is currently on loan, you are able to reserve the item at no charge.

Reserves can be made through our Library catalogue using your account details and selecting which branch you'd like to collect your item from.  Reservations can also be made by phone or in person.

If you are going away, you can use the catalogue members section to suspend your reserved items until you return, freeing them up for other library members. You will retain your place in the queue.

Items not in the collection

What if Hawkesbury Library Service doesn't have the item you're after?

Material not held in the Library’s collection may be available through an inter library loan for a fee, or POA from speciality and university collections. Inter library loans can be requested by visiting the Library and filling out an inter library loan form.

Additionally, you are able to suggest an item to be purchased and added to our collection, using our online Suggestion to buy form.

Lost or damaged items

If an item is lost, stolen or damaged beyond repair you will be required to pay for the item, plus a non-refundable processing fee. More information on the Library's fees & charges can be found on our Library fees & charges page. The cost of the item is non-refundable.

Overdue items

Whilst we don’t issue fines for overdue items, you will be unable to borrow or reserve either physical or electronic resources, or use the public computers until all items are returned.

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