Council Metrics
Performance dashboards and reports are integral to the Council’s reporting and accountability, as outlined in the Community Strategic Plan and other Council strategies, in support of the long-term vision for the Hawkesbury.
Integrated Planning and Reporting
Annual Report
The Annual Report is the principle document designed for the community to measure how well Council has delivered its services over the previous year against the Operational Plan and whether those actions are helping to achieve the goals outlined in the Community Strategic Plan.
2024 - 2025
2023 - 2024
- Annual Report 2023-2024 (4.5 MB) including January – June 2025 Operational Plan Six Monthly Progress Report
- Financial Statements Ended 30 June 2024 (3.7 MB)
2022 - 2023
Operational Plan Six Monthly Progress Report
Every six months, Council monitors and reports on its progress against the strategies, principal activities and key actions outlined within the four-year Delivery Program and annual Operational Plan.
Community Satisfaction Survey Results Report
Our community survey measures customer satisfaction every two years. View the most recent community survey results.
Other Performance Metrics and Open Data Portal
Council has developed a set of metrics to track and report on performance, which are primarily published through Hawkesbury City Council’s Open Data Portal.
The Open Data Portal is a publicly accessible platform designed to strengthen transparency, promote openness, and build community trust by providing direct access to Council datasets and dashboards. The portal allows users to explore data in meaningful ways—creating their own graphs, charts, and maps or to download, interact with, and reuse datasets. A range of how-to guides and free Training Academy resources are also available to help users make the most of the platform.
Council is committed to continually expanding the range of datasets available, ensuring that more information is made open and accessible to the community over time.
Customer Service Experience Performance
Council is committed to providing high-quality customer service that is consistent, accurate and responsive; delivered professionally, respectfully, and in ways that uphold the rights and inclusion of all customers.
To achieve this, we monitor key customer service experience performance indicators and strive to improve upon them every day.
Find out more about our Customer Service Experience framework, our commitment to our customers, response times standards and how we listen to feedback to continuously improve our program delivery, service, conduct of staff and processes.
Development Application
All development application statistics can be viewed via the NSW Planning Portal.
Library Performance
Our Libraries are places that bring together the Hawkesbury community to learn, discover and connect. Explore Library service indicators, along with progress on our overall goals.
Sustainability and Net Zero Tracking
Council is committed to becoming a net zero emissions organisation by 2030.
Our commitment to sustainability is to ensure that our programs, projects and works will not compromise the ability of future generations to meet their needs, and that the environmental, economic and social implications of our work will be considered with everything we do.
A more sustainable Hawkesbury will be achieved through inclusive joint Council and community action.
Our sustainability and net zero tracking dashboard allows Council, stakeholders and our community to see how Hawkesbury Residents, Non-Residential (Commercial, Education, Health, Industrial & Retail businesses), whole of LGA and Council is tracking against it’s net zero and sustainability targets.
Water Quality
The Upper Hawkesbury River flows through the LGA from Yarramundi to Wisemans Ferry, a total length of 76km.
Over the length of the river, the appearance changes from sandy at Grose River junction and Lower Portland, to large meanders and wide flood plains around Windsor and lagoons and flood plain wetlands such as Pitt Town Lagoon and Long Neck Lagoon. From Windsor to Sackville, the river is wide and deep with the flat banks cleared and cultivated. From Sackville to Wisemans Ferry, the river remains wide and deep with steep sandstone cliffs characterised by native vegetation, mostly unchanged from over 200 years ago.
Water quality has been significantly impacted in more recent years by human habitation, cultivation and sporting activities such as water skiing and wakeboarding, commercial fishers and prawn trawlers.
Hawkesbury Council has been testing the river since July 2018 to assess the health of the estuary, measuring both the turbidity and the levels of chlorophyll A in the system.
Guidelines for the management of water quality were developed as part of the (NWQMS). Whilst the targets in these guidelines are not mandatory, they are designed to support a nationally-agreed framework for water quality planning and management.
Council’s officers use these guidelines to measure the quality of the Hawkesbury River and to help develop water quality management strategies and plans.
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