Contact us

Did you know that issues reported online have the same processing time as those reported via phone to our Customer Service team?

Save time by using our online services to do business with us at any time. Pay your rates, register your dog, report problems and much more.

• Animal Shelter
• Banners Poles, Tennis Courts, Camping, Park and Hall facilities for hire
• Hawkesbury Visitor Information Centre
• Cemeteries
• Community Services
• Hawkesbury Oasis
• Hawkesbury Regional Gallery
• Hawkesbury Regional Museum
• Hawkesbury Sports Council
• Libraries
• Justice of the Peace Services
• Nursery Plants and Facilities
• Richmond Swimming Centre
• Waste Management Facility

Use contacts below if you require help for an emergency or other assistance in the Hawkesbury.  

Alternatively, use our Disaster and Emergency Dashboard.

• All life threatening emergencies 
  Phone: 000 (triple zero)
• Australian Red Cross
• Bureau of Meteorology (BoM)
  Phone: 1300 657 209
• Disaster Preparedness - Information to help the community get ready for fires, floods and storms 
  Use our Disaster and Emergency Dashboard.
• Fire and Rescue NSW
  Phone: (02) 4588 4581
  Address: 1 Anderson Pl, South Windsor NSW 2756
• National Security Hotline
  Phone: 1800 123 400
• NSW Department of Family and Community Services
• NSW Department of Health
• NSW Department of Primary Industries
• NSW Police Service
  Phone: 000 (triple zero) 
  Windsor Police Station:13 Mileham St, Windsor NSW 2756
• NSW Rural Fire Service - Hawkesbury Fire Control Centre
  Phone: (02) 4560 6400
  Address: Macquarie Rd, Wilberforce NSW 2756
• NSW State Emergency Services (SES) – emergency in floods, storms or Tsunami  
  Phone: 132 500
• Power Suppliers
  Endeavour Energy – Power failure, power lines down: 131 003
• Road and Ferry Closures 
  Phone: 131 700 
  Use our Disaster and Emergency Dashboard.
• Sydney Local Health District
• Sydney Water
  Phone: 13 20 90
• Telecommunications & Internet Suppliers 
  Telstra: 13 22 03 
  Optus: 13 13 44
• Translating and Interpreting Service
  Phone: 13 14 50

Listening to your feedback is an important part of Council’s commitment to continuous service improvement:

• Lodge a Compliment
• Lodge Constructive Feedback or Suggestion
• Lodge a Review Request
• Lodge a General or Anonymous Complaint
• Sensitive Complaint – refer below

If you would like to know more about the complaints process or our customer service experience aspiration, you can read our Customer Feedback Policy and Customer Service Experience Charter.

Sensitive complaints

Sensitive Complaints are defined as: Complaints received naming a particular employee(s) or suspecting pecuniary interest, corruption, maladministration, serious substantial wastage or criminal activity (e.g. fraud or corruption).

All sensitive complaint must be submitted in writing to the General Manager:

Email us: council@hawkesbury.nsw.gov.au
Post: Hawkesbury City Council, PO Box 146, Windsor NSW 2756

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, and you believe we have done something wrong, please contact the NSW Ombudsman:

• Phone: 1800 451 524
• Lodge an online Complaint

Contact details for Hawkesbury's Mayor and Councillors.