Bin Collection, Repairs and Replacement
To find out your bin collection day, check your bin collection service options and to request a service change or additional bin, please click the relevant heading tab below.
To check what you can put in each of your three (3) kerbside bins, have a look at the Your 3 Bins page.
The Household Waste Guide provides residents with a range of information including what can go into each bin, how to downsize your general waste bin and save money, how to book a Kerbside Bulk Waste Household Clean-up Service, what items can be taken to the Waste Management Facility, as well as information on key programs like the Household Chemical CleanOut, Return and Earn and Compost Revolution.
Your Bin Collection Day
Your red-lidded general waste bin is serviced weekly.
- Colo / Colo Heights areas are only serviced on Wednesdays, fortnightly. To find your collection week, refer to the Area 1 Recycling Calendar (see below)
- St Albans, Wisemans Ferry, Upper / Lower MacDonald areas are only serviced on Wednesdays, fortnightly. To find your collection week, refer to the Area 2 Recycling Calendar (see below)
Your yellow-lidded recycling bin is serviced fortnightly, on the alternate fortnight to your green-lid garden organics bin.
Your green-lidded garden organics bin (in selected urban areas) is served fortnightly, on the alternate fortnight to your yellow-lid recycling bin.
To check your bin collection day, please refer to the following Garbage Service Directory.
To check which week your recycling bin is collected (your garden organics bin will be collected on the alternate week), please refer to the Recycling Collection Calendars below.
Bin Placement Guidelines
Please place your bins out by 4am on the day of collection. Bins should be spaced at least one (1) metre apart from each other and at least half (½) a metre from the road. Ensure bins are clear from trees, cars and other obstructions. Lids should be fully closed and the lid opening should be facing the road.
Bins must not weigh more than 80kg (kilograms), or they will not be collected.
Missed Collection Services
If your bin has not been serviced by 3pm on your collection day please contact:
- Red-lidded garbage bin: Council’s Customer Service on email@example.com or call on (02) 4560 4444.
- Yellow-lidded recycling bin or Green-lidded garden organics bin: Council’s contractor JJ Richards on 1800 689 332
Stolen, Lost or Damaged Bins
Stolen, lost or damaged bins can be reported by:
- Red-lidded garbage bin: calling Council on (02) 4560 4444 or online by filling out the Bin Request Form.
- Yellow-lidded recycling bin or Green-lidded gardens organics bin: call Council's contractor JJ Richards on 1800 689 332
Service Options and Charges Household
Hawkesbury City Council provides waste collection services to most residences within the Local Government Area (LGA). The waste collection service consists of the collection of a red-lidded general waste bin, a yellow-lidded recycling bin and a green-lidded garden organics bin (selected urban areas). There are several service options from which residents can choose.
Note: A general waste bin service is not compulsory for any rate payer who has to ‘bring the bin to top of road’ however, if they choose to, then they must pay the charges.
The standard sustainable bin service of a 140L general waste bin and a 240L recycling bin (plus a 240L garden organics bin for selected urban areas) will suit most households. Due to the diverse needs of residents of the Hawkesbury, there is the option of altering this service to accommodate household waste needs.
Each bin service option attracts a different domestic waste charge, with the cost of sending waste to landfill through the red-lidded general waste bin attracting the highest charge.
View the Household Waste Service Options and Charges Flyer - (pdf - 168KB) available to Hawkesbury residents to decide what service is most suitable for you.
Only the owner of the property (or agent, if the property is leased) can change the bin service option. Each option has a minimum service period of twelve (12) months.
Households who wish to change their current waste collection service can do so using the online Bin Request Form.
Hawkesbury City Council also provides waste collection services to businesses within the Local Government Area (LGA). The waste collection service consists of the collection of a red-lidded general waste bin and a yellow-lidded recycling bin. There are several service options available from which your business can choose to accommodate your business waste needs.
Each bin service option attracts a different waste charge, with the cost of sending waste to landfill through the red-lidded general waste bin attracting the highest charge.
Businesses in selected urban areas can receive a green-lidded garden organics bin for an additional fee.
View the Business Waste Service Options and Charges Flyer (pdf - 315KB) available to Hawkesbury businesses to decide what service is most suitable for you.
Only the owner of the property (or agent if the property is leased) can change the bin service option. Each option has a minimum service period of 12 months.
Businesses who wish to change their current waste service can do so using the online Bin Request Form.
Garden Organics Bin (Green-lidded) Service Eligibility
To find out if your household or business is eligible to receive the green-lidded garden organics bin, first check if your suburb is listed below, if it is, click your suburb and search your address.
If you have any further enquiries please contact Council’s Customer Service on firstname.lastname@example.org or call on (02) 4560 4444.
Bin Request / Service Change Form
Council aims to make it easier and more convenient for residents to request a bin or service change through online request forms.
If you are experiencing any problems with the online request form, or wish to speak to a customer service officer, please email Council’s Customer Service on email@example.com or call (02) 4560 4444 during normal business hours.
Please note the following:
- You must be the property owner to make any changes to your current bin collection service. If you are the tenant of the property, you must contact the real estate agent or your landlord
- Charges are involved when requesting to exchange to a smaller / larger general waste bin or a new bin service
- Any commencement or change to a bin collection service must remain in place for a minimum of 12 months
Bin Request Form
If you would like to proceed with changing the current size of your general waste bin or requesting a new bin service, please complete and submit the via Bin Request Form.
Page ID: 157039